Travel Tips

You are planning to go on that much anticipated vacation. Your bags are packed. Your car is filled with gas. Your pets are safely boarded. But are you really prepared to go; what about your financial security?


Traveling for business or for pleasure may mean risk to your personal belongings and your financial security. Everyone is going to travel somewhere at some point, we all do. We want you to consider ways you can help protect your financial information, your accounts, and your personal belongings while you are away.


Financial Travel Tips:

If You Plan to Travel Outside of the VantageSouth Bank Footprint

We encourage you to notify VantageSouth Bank if you plan to travel outside of the bank’s normal coverage area. Why? Transactions conducted on your account from another state or foreign country may appear to be fraudulent activity on your account. The bank’s security team may flag your account and subsequently block transactions until the bank can verify the activity on your account was authorized by you. Notifying the bank in advance will assist the bank in quickly identifying fraudulent activity on your account and ensure that you continue to have full access to your funds. You can call or visit your local branch, or call our Client Care Center toll-free at 855.8VS.BANK (855.887.2265) to let us know you will be traveling. Alerting us to your travel plans will help us provide you the support, service, and protection for your financial peace of mind.


Debit Card Limits

To help protect your account and assets, we may limit the amount of money you can withdrawal from a foreign ATM machine that resides outside of our normal operating footprint. If you plan to travel to another state, or plan to leave the country, please contact your local branch or our Client Care Center toll-free at 855.8VS.BANK (855.887.2265) to arrange a temporary arrangement so you will have access to your funds while traveling. We will be happy to adjust your ATM balance thresholds and we only limit ATM withdrawals for your protection.


If You Are Traveling and Suspect Fraud on Your Account

Our local branches and our Client Care Center stand ready to help guide you every step of the way by restoring your credit, identity and account information as quickly and completeley as possible to minimize damages. For a complete list of branch phone numbers, please click here. Or call 855.8VS.BANK (855.887.2265).


How is Your Bank Helping to Protect You

At VantageSouth Bank, we have a team of security experts monitoring all accounts for fraudulent activity. Our security team may flag your account and subsequently block transactions until the bank can verify the activity on your account was authorized by you. We do this to protect you from criminals, financial embarrassment and potential financial loss on your account. To learn more about our Consumer Debit Cards and Business Debit Cards and the liability and protection these cards provide you.
Learn More About Our Consumer Debit Cards
Learn More About Our Business Debit Cards


Additional Tips to Consider While Traveling:

Drive Safely (Courtesy of AAA of the Carolinas)
Traffic accidents are the number one cause of death for people age 5 to 30. Take control of your habits on the road and drive safely following the recommendations below.

  • Manage your time, visibility and space on the road. You should always leave three to four seconds of following distance between you and the vehicle in front of you.
  • Reduce blind spots by adjusting your side mirrors so you can no longer see the side of your car. This will seem awkward at first, but it nearly eliminates blind spots in most vehicles allowing you to drive safely.
  • Avoid internal and external distractions while operating your vehicle. Pay attention to the road in front of you and vehicles around you as opposed to the radio, other passengers, mobile devices or activity on the side of the road. Avoid eating or grooming while behind the wheel.
  • Never drive drowsy. Get a full nights rest before any long trips and if you feel yourself nodding off, pull into a rest area or service station and move around to wake your body up before continuing down the road. Alcohol affects your judgment, reaction time and motor skills. It is never safe to drive after consuming alcohol. 
  • Alcohol affects everyone differently and its impact can change significantly when mixed with medications. Consult your pharmacist for information on driving safely with all prescription and over-the-counter medications.

Road Conditions

Adverse weather, heavy road construction and traffic can significantly impact your route selection, expected driving time and safety. Be sure to check local road conditions before getting on the road. Each state’s Department of Transportation maintains up-to-date information on current road conditions. Links to North and South Carolina websites are listed below.  While traveling, have a passenger call 511 on a mobile phone for updated road conditions in your area.

North Carolina Road Conditions
South Carolina Road Conditions 


Keep Your Home Secure

If you’re going to be gone for more than a couple of days, consider these tips before you leave town.

  • Think about stopping your mail and your newspaper delivery. Better still, have a trusted relative or neighbor pick up your mail or newspaper to keep it safe while you are away.
  • Let others know if you’re having packages delivered while you’re out, so they don’t sit near your front door for a long period of time.
  • Consider calling your home alarm company and letting them know that you’ll be away. That way, they can send emergency responders quickly should your alarm go off, without calling you for confirmation first.
  • Pack your car in your garage or late at night under the cover of darkness.
  • Use timers on indoor and outdoor lights.
  • Let a trusted neighbor and the police know you are traveling.
  • Unplug garage door openers.
  • Have a neighbor park their car in your driveway.
  • Have a landscaper mow your lawn.
  • Don’t share your travel plans on social media or on a voicemail outgoing message.
  • Lock everything of significant value in a safe.
  • Check all doors, locks, deadbolts and windows for solid  perimeter protection. Doors are the first line of entry.
  • Consider placing dowel rods in the windows. You can paint them the same color as your window frame for extra concealment from would be burglars.
  • Consider not using a hidden spare key. Most burglars are very experienced at locating hidden keys which might not be obvious to the home owner. Instead, give the spare key to your trusted neighbor so if there is an emergency and someone needs to get in the house, they can contact the neighbor for the key and entry.


The day before you leave make sure you have all of your electronics (camera, laptop, iPod, iPad, mobile phone) fully charged. And don’t forget to take your chargers!



Call your local branch.
For a list of branches, please click here
Customer Service / Client Care Center: 855.8VS.BANK (855.887.2265)
Lost or Stolen Debit Card:
• Client Care Center: 855.8VS.BANK (855.887.2265)
Lost or Stolen Credit Card:
•  VantageSouth Bank Credit Card: 800.854.7642
•  Former East Carolina Bank Credit Card: 800.558.3424
•  Former Crescent State Bank Credit Card: 800.444.6938
Online Banking, Cash Manager & Mobile Banking Support: 855.8VS.BANK (855.887.2265)



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